The key to Verizon FiOS: It works fine, most of the time. The vast majority of the time, in fact, no complaints. But oh, that last little bit, the rare occasion you have to call them on the phone? Then you spend more than 55 minutes on the telephone, and still nothing is actually fixed. Plus, they are sending you a hardware replacement for something that is obviously a software problem, unless, you know, both our boxes had the exact same hardware problem at the exact same time. (The only reason I'm agreeing to this is that our boxes are, in fact, old, and new ones might work better in the long run.) Then, when these new boxes don't fix our problems, I get to call them back, and start all over.
I have enough problems talking to Verizon when I am at work, I don't like having to call them on my days off, too.